Former live chat
Live chat was historically listed as available 24/7. Its current availability is not confirmed following the reported closure.
On this page
Contact channels
Contact channels
Roospin reportedly ceased operations in June 2026. Its historical official website was roospin.net; treat the contact details below as historical, not as currently available support.
Former email support
The historical support address was [email protected]. A reply is not guaranteed, and the address may no longer be monitored.
Complaint route
If you receive a reply, ask for a case reference, a written explanation and the next available review step.
Live chat
Roospin live chat: historical availability
Check the channel before sharing details
Live chat was historically listed as a 24/7 channel. Since Roospin reportedly ceased operations in June 2026, no current response time or working chat service is confirmed.
- Check whether sign-in is needed.
- Never share passwords, authentication codes or complete payment-card details.
- If you reach support, request a written record or case reference.
- Keep copies of replies and note any stated next steps.
Email support
Email support
Use the historical address with care
The historical support email was [email protected]. If you choose to write, include a concise description, relevant dates and any transaction reference. Do not send sensitive documents until you have independently checked the channel and understand how your information will be handled.
Support availability
Historical support hours and replies
| Support detail | What is known |
|---|---|
| Published hours | The days and times the channel is staffed. |
| Time zone | No time zone was published for the historical support hours. |
| Response time | See the current terms |
| After closure | Roospin reportedly ceased operations in June 2026; current holiday coverage is not confirmed. |
Historical channel hours do not establish that a service is still staffed or indicate when an individual case will receive a reply.
Enquiry outline
Prepare a support enquiry
Keep your message focused. You can use the outline below privately before contacting the historical support address, but a response is not assured.
Do not include passwords, one-time codes or full payment details in your first message.
Help topics
Common Roospin support questions
Account access
Account access, recovery and restrictions may require account-specific information.
Get Bonus Now
Payment and withdrawal
Ask about the transaction status and any information needed to review it.
Claim Bonus
Game rules
For a game query, describe the issue and include relevant dates or references.
Get Bonus NowComplaints
Complaints and escalation
- 01
Record the details
Keep dated copies of messages, replies, transaction references and relevant account records.
- 02
Request a clear next step
If you receive a response, ask for the case reference, the rule being applied and any further review route.
- 03
Keep the final response
Save any written outcome. If there is no reply, retain your records and seek appropriate independent guidance.
Independent support
Support resources in Australia
| Organisation | Contact route | What it offers |
|---|---|---|
| Gambling Help Online | Gambling Help Online | Gambling support and online counselling. |
| BetStop | BetStop | Self-exclusion information for online and phone wagering. |
| ACMA | Financial Counselling Australia | Financial counselling support. |
These organisations provide independent support. For Roospin account matters, the historical contact was [email protected], but current monitoring is not confirmed.
Common questions
Roospin contact FAQ
Is Roospin support still available?
Roospin reportedly ceased operations in June 2026. Email and live chat were historically listed as 24/7, but their current availability and response times are not confirmed.
What was Roospin’s support email?
The historical support address was [email protected]. It may no longer be monitored, so do not assume you will receive a reply.
Was Roospin live chat available around the clock?
Live chat was historically listed as available 24/7. That does not confirm the service is operating now.
Where can I seek independent help in Australia?
Gambling Help Online offers gambling support and online counselling. BetStop provides self-exclusion information.
More information
Related topics
Roospin contact: support channels and complaints
Roospin support: what is available now?
Roospin reportedly ceased operations in June 2026, so its former support channels should be treated as historical, not currently available. The historical official website was roospin.net, and the listed support email was [email protected]; email and live chat were described as available 24/7. No verified telephone number or official messenger contact is available.
If you are in Australia with an unresolved account or payment issue, you could try the historical email address, but do not assume it is monitored or that you will receive a reply. Avoid sending passwords, full card details or identity documents until you have checked the channel and understand how your information will be handled.
Roospin customer service: what to include
If you choose to write, keep your message concise. Include the email address registered to your account, the issue and relevant dates, plus a transaction reference if useful. Share only the information needed to identify your case; never include your password or complete payment-card number.
For a payment or withdrawal query, state the method, amount in AUD, transaction date and any status shown in your account. Historical minimum withdrawals were approximate and method-specific: A$20 for PayID/POLi and Skrill/Neteller, A$30 for Visa/Mastercard, A$50 for cryptocurrency and A$100 for bank transfer. These figures do not confirm current availability, and no payout time is guaranteed.
Roospin live chat and response times
Live chat was historically listed as a 24/7 support channel, alongside email. This does not establish that either channel still operates after the reported closure, and no current response-time commitment is verified. Be wary of third-party accounts claiming to represent Roospin.
A reply, if one arrives, may ask for account or transaction details. Verify the contact route independently before supplying documents. Historical withdrawals required completed verification and cleared wagering requirements; approval was not guaranteed.
Roospin FAQ: accounts and payments
An archived version of the Roospin FAQ may address basic questions, but old terms are historical information. The historical welcome offer was 73% up to A$500, with a minimum deposit of A$10, wagering as stated in the terms and validity of 30 days. WELCOME73 was the stated historical promo code; this does not mean the offer or code is currently available.
Historical verification could include identity and payment-method ownership checks, and sometimes proof of address or source of funds. Do not submit sensitive documents to an unverified address. Roospin was described as offshore rather than Australia-licensed; the home page labelled PAGCOR and Gaming Curaçao licence claims fake and provided no verified licence numbers.
How to escalate a Roospin complaint
Keep dated records of contact attempts, including emails, chat transcripts, transaction references and replies. If the historical support email responds, request a written explanation, your case status and the next available step. No current complaint-handling timeframe is verified.
If there is no response, preserve your records and ask your bank or payment provider what options may apply to the transaction. You can also seek guidance from a suitable consumer or financial advice service in Australia. Roospin’s licensing and regulatory protection are not verified.
